The Museum hosts nearly 1 million guests each year to its exhibits, films, planetarium shows, classes and special events.
GUEST EXPERIENCE HOST (Cashier / Usher)
Part-Time Employment
Job Summary:
To create a first impression of welcome and warmth to all of Fort Worth Museum of Science and History’s Guests. Set the mood and tone for each Guest’s experience at the Museum by providing encouragement to explore the Omni Theater and Exhibit Galleries and to encourage Guests to become Members. The goal of a Guest Experience Host is to welcome guests to the museum. They greet and help orient a variety of different guests. A host’s responsibilities include ensuring our guests have accurate information and direction when starting their day with us. They also ensure the safety of Museum guests while in the Omni Theater. This host is cross-trained to work in multiple front line guest service areas.
Basic Function and Responsibilities including but not limited to:
Help Guests maximize their visit by explaining and selling admission tickets.
Perform the daily check-in of all reserved groups, including disbursing tickets, exhibit passes, and maps
Assist Guest Services in providing change and various reimbursements to Guests as needed
Be fiscally accurate by balancing your cash drawer and verifying Memberships sold at the end of each shift
Proactively communicating with guests who need assistance, including guests who are lost, ill, or injured
Provide information to guests regarding programs, directions, pricing, hours, food service options, membership, film and exhibit information
Be able to communicate with our guests about daily activities and special events.
Assisting guests in into the theater a seat in the Omni theater
Assist in any emergency situations, Medical situations, and Technical situations
Helping to clean the Omni Theater in between show times
Take tickets for Omni Theater
Make sure all front line areas meet show quality standards
Assist in the overall experience at the Omni by engaging guests in interactive activities that relate to the current movie selections
Greet and organize our field trip groups at the Omni Theater and National Cowgirl Museum
Be familiar with pricing information for the museum
Be familiar with information regarding all museum amenities
Qualifications:
Must be 18 years of age and older
Must treat guests in a friendly, professional manner
Proactively seek out information about the Museum
Be able to exercise active listening skills and positive body language through smiling, sustaining eye contact and keeping good posture.
Ability to work a flexible schedule including weekends and holidays
Multi tasking quickly and efficiently
Be able to work in the Omni Theater without getting dizzy
Be able to climb stairs
Be able to lift a minimum of 25 pounds
Must be able to work in an indoor/outdoor setting
The Fort Worth Museum of Science and History is an Equal Opportunity Employer.
Human Resources Manager
Fort Worth Museum of Science and History
1600 Gendy Street
Fort Worth, Texas 76107
fax: 817-255-9354
